Terms & Conditions

THE FORGE: LEMONT QUARRIES
TERMS & CONDITIONS

All activities proceed rain or shine unless otherwise stated by The Forge: Lemont Quarries staff or on our website. In the event of adverse weather, some or all activities may be unavailable. Please check weather conditions prior to purchasing any activity pass. All purchases are non-refundable and non-transferable. The Forge: Lemont Quarries reserves the right to amend the Terms at any time in its sole discretion.

RESERVATIONS

Reservations are required. Due to the size and scale of the facility, there is no guarantee of completion or access to attractions without a confirmed reservation.

CHANGES TO PURCHASED TICKET

Changes of any kind (guest count, ticket type, etc.) will be allowed up until scheduled reservation day as long as availability allows. Guests are responsible for paying any additional fees associated with the new ticket type. If a guest chooses to downgrade a ticket selection, the balance will be refunded as a gift card to use at a later date.

LATE POLICY

Guests are expected to arrive 10 minutes prior to their ticketed time. If a guest arrives outside of that 10-minute window, they will be rescheduled to a later time on that calendar day, pending availability. If times are not available for that calendar day, guests will be given a credit for future use on a date of their choosing.

*Guests must contact Lemont Quarries Adventure Park to receive credit, otherwise, they are subject to the Rescheduling, Cancellation, or No Show Policy where applicable.

RESCHEDULING

Guests with confirmed reservations are eligible to reschedule for a new date, for any reason. Rescheduling within the same calendar day to a different time slot will be permissible, pending availability.

CANCELLATION POLICY

The Forge: Lemont Quarries allows guest cancellations up to 7 days prior to a scheduled reservation date. If a guest cancels 7 or more days prior to their scheduled reservation, they will be offered a full refund or may reschedule the reservation for a later date. If a guest cancels 7 days or less prior to the scheduled reservation, a monetary refund will not be offered and guests will be able to reschedule their reservation to a later date.

NO SHOW POLICY

If a guest fails to show up for a confirmed reservation without rescheduling or canceling through the approved methods and channels, no refunds or vouchers of any kind will be offered. Tickets are only valid on the date reserved.

No Shows forfeit the entire booking cost and are not eligible for a monetary refund, raincheck, gift card, rescheduling, or any other reimbursements.

RAINCHECK POLICY

Should the park close mid-day due to unforeseen circumstances, a rain check will be given only for the activities that guests have not yet utilized.

PARK CLOSURES AND CANCELLATIONS ON BEHALF OF THE FORGE PARKS

If the park is closed due to circumstances outside the control of The Forge staff, any guest that was scheduled to adventure on that calendar day will automatically be given the option to reschedule or receive a credit for the full value of their ticket, for use on a future date of their choosing.

REFUNDS

Monetary refunds are offered only if a guest cancels a reservation in accordance with the Cancellation Policy. No other monetary refunds will be granted. Any and all refunds are at the sole discretion of park management.

ACTIVITIES AND AMENITIES OFFERED

Passes for all activities are not a guarantee of immediate availability. Specific equipment is not guaranteed and may be replaced with comparable equipment. Some activities may not be available due to regular maintenance. And availability of activities is not guaranteed with the purchase of a pass.

ACTIVITIES TERMS AND CONDITIONS

The Forge: Lemont Quarries Activity Passes are valid at the adventure park operated by Lemont Quarries Operations, Inc, doing business as Lemont Quarries Adventure Park. The Activity Pass grants a revocable right to the registered guest for admission to The Forge: Lemont Quarries activities available via the type of Activity Pass purchased.  Activity Passes are available for activities including, but not limited to, Harnessed Activities, Mountain Biking, Paddlesports, Laser Tag, Augmented Reality Escape Games, and ticketed Concerts, Events, Classes, and Festivals, unless otherwise restricted by additional rules and stipulations placed on an activity which, if such restrictions exist, will be found in writing at the park or online at www.forgeparks.com.

 

The Activity Pass permits access to the specified activity or activities during the reserved day for which the Activity Pass was issued, subject to course availability based on weather, staffing, and other operational requirements at The Forge: Lemont Quarries’ sole discretion.

 

Advanced reservations are highly encouraged prior to visiting the park. Guests must show photo identification when checking in at the check-in counter at your reservation time. Activity Passes cannot be shared with or used by anyone other than the registered guest. Any attempt to gain admission using an Activity Pass by a guest to whom the pass was not originally issued will result in immediate termination of the Activity Pass without

refund.

 

Unauthorized use, production, or resale of the Activity Pass is prohibited. Activity Passes cannot be canceled, refunded, or exchanged for cash, except as required by law. Access and participation to The Forge: Lemont Quarries Courses by guests is subject to these Activity Pass Terms and Conditions and any additional terms for an activity as set forth at www.forgeparks.com

.

Purchase or use of The Forge: Lemont Quarries Activity Pass and / or booking with The Forge: Lemont Quarries constitutes acceptance of the Terms.

 

All activities proceed rain or shine unless otherwise stated by The Forge: Lemont Quarries staff or on our website (www.forgeparks.com). In the event of adverse weather, some or all activities may be unavailable. Please check weather conditions prior to purchasing any activity pass.

 

All purchases are non-refundable and non-transferable. The Forge: Lemont Quarries reserves the right to amend the Terms at any time in its sole discretion.

MEMBERSHIPS

Membership Terms and Conditions: The Forge: Lemont Quarries memberships are valid at the adventure park operated by Lemont Quarries Operations, Inc, doing business as Lemont Quarries Adventure Park.

 

The Membership grants a revocable right to the registered member for admission to The Forge: Lemont Quarries activities available via the membership, including all Harnessed Activities, Mountain Biking, Paddlesports, and Non-Ticketed Concerts, Events, and Festivals, unless otherwise restricted by additional rules and stipulations placed on an activity which, if such restrictions exist, will be found in writing at the park or online at www.forgeparks.com.

 

The Membership permits access to any regularly scheduled operating day of the year for which the Membership was issued, subject to course availability based on weather, staffing, and other operational requirements at The Forge: Lemont Quarries’ sole discretion.

 

Upon purchase of a Membership, Members will be provided with a promo code that is unique to their membership registration information (“Membership Promo Code”).  Advanced reservations online are highly encouraged prior to visiting the park. Members must apply their Membership Promo Code online at checkout while on the exclusive member booking portal.

 

Members must show photo identification when checking in at the check-in counter at your reservation time. Membership Promo Codes cannot be shared with or used by anyone other than you as the registered Member. Any attempt to gain admission using a Membership Promo Code by a guest to whom the code was not originally issued will result in immediate termination of the Membership Promo Code without refund.

 

Unauthorized use, production, or resale of the Membership Promo Code is prohibited.  Memberships cannot be canceled, refunded, or exchanged for cash, except as required by law. Access and participation on The Forge: Lemont Quarries Courses by Members and their guests is subject to these Membership Terms and Conditions and any additional terms set forth at www.forgeparks.com. Purchase or use of The Forge: Lemont Quarries Membership and / or booking with The Forge: Lemont Quarries constitutes acceptance of the Terms.

 

All activities proceed rain or shine unless otherwise stated by The Forge: Lemont Quarries staff or on our website (www.forgeparks.com). In the event of adverse weather, some or all activities may be unavailable. Please check weather conditions prior to purchasing any activity pass. All purchases are non-refundable and non-transferable. The Forge: Lemont Quarries reserves the right to amend the Terms at any time in its sole discretion.

Membership pricing is subject to an annual increase based on inflation and other factors.

GIFT CARDS

These terms and conditions are applicable to the purchase, use, and/or redemption of Refund Gift Cards, Gift Certificates, and/or Gift Cards from Lemont Quarries Operations Inc. or any of its affiliates or subsidiaries (“The Forge: Lemont Quarries”). The Forge: Lemont Quarries Booking Terms and Conditions are incorporated herein.

Purchase use and/or redemption of a Refund Gift Card, Gift Certificate or Gift Card through The Forge: Lemont Quarries constitutes acceptance of these terms. Refund Gift Cards, Gift Cards, and Gift Certificates are redeemable at The Forge: Lemont Quarries or online at forgeparks.com.

Refund Gift Cards and Gift Cards may be redeemed as part or full payment towards any The Forge: Lemont Quarries Activity, food & beverage item, or merchandise. Gift Certificates may only be redeemed as part- or full payment towards The Forge: Lemont Quarries Activity for which it was purchased.

Refund Gift Cards, Gift Cards, and Gift Certificates cannot be replaced if lost, stolen, or destroyed. Unauthorized use, production, or sale is prohibited.

Refund Gift Cards, Gift Cards, and Gift Certificates cannot be refunded or exchanged for cash unless applicable state laws apply. If a purchase is for a lower amount, the remaining balance will stay on the card or certificate. No cash will be given unless applicable state laws apply.

If an intended purchase is for a higher amount than the face value of the Refund Gift Card, Gift Card and/or Gift Certificate, the difference can be made up with cash or credit card.

A WORD ABOUT SAFETY

While we use the best equipment in the industry, have the highest levels of training for our staff, and follow the strictest industry standards, we do not provide a guarantee of safety. 

 

All of our activities have inherent risks; as a participant, you are always responsible for your own safety.

LOCATION

The Forge: Lemont Quarries

1001 Main Street

Lemont, IL 60439

DIRECTIONS

630-326-3301

info@theforgeparks.com

RESOURCES

  • Facebook
  • Twitter
  • YouTube
  • Instagram