Sales & Customer Service Representative

Lemont, IL    Part-Time, Year-Round

The customer service representative is responsible for all cycles of the customer service process as well as some basic sales processes. The customer service representative is in charge of answering all customer inquiries in a timely fashion and disseminating accurate information either via phone or email. The goal of this role is to ensure brand standards of excellence and maintain high customer satisfaction.

This is a part-time, year-round position

 

PRIMARY JOB RESPONSIBILITIES

The customer service and sales representative develops, implements, and continually evaluates the sales and customer service cycles, with short- and long-term goals that support the mission of Lemont Quarries Adventure Park. Responsibilities include, but are not necessarily limited to:

  • Manage high-volume of inbound calls

  • Communicate with guests and staff in a professional and friendly manner that instills trust, support, and creates an incredible experience

  • Generate sales leads where appropriate

  • Identify and assess customers needs to achieve high customer satisfaction

  • Handle customer complaints providing appropriate solutions and escalating them as necessary

  • Book and follow up on basic events such as birthday parties

  • Answer basic questions regarding the operation of the park

  • Act as an ambassador of The Forge, informing guests not only about the adventure and entertainment experiences but also of the nature surrounding them once onsite

  • Any additional duties as needed

QUALIFICATIONS & REQUIREMENTS

  • Proven customer relations experience

  • Confident and comfortable in working with guests and colleagues of all backgrounds

  • Ability to sell on an as-needed basis

  • Familiarity with customer relationship management (CRM) tools

  • Ability to multitask and manage time efficiently

  • Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

  • You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office

  • High school diploma or equivalent preferred

PHYSICAL AND SCHEDULE REQUIREMENTS

  • Ability to work a rotating schedule

  • Some evenings and weekends required