East Side Supervisor

Year-Round, Part-Time Position

We are looking for a talented supervisor that has a background in outdoor attractions operations. This unique opportunity to lead a large team in a high volume adventure park will require strong organizational skills and acute attention to detail.

 

Reporting to the East Side Assistant Operations Manager, you will support our team in all aspects of our east side park operations including paddlesports, mountain bikes, 2 Towers Adventure, and digital activities. You will lead a front-line team to ensure that safety and the guest experience are executed to the highest standard.

 

The ideal candidate is someone who has a background in high volume operations and has a working knowledge of training and inspection procedures in accordance with industry standards.

 

PRIMARY JOB RESPONSIBILITIES

The East Side Supervisor develops, implements, and continually evaluates the operations of the park, with short- and long-term goals that support the mission of The Forge: Lemont Quarries Adventure Park. Responsibilities include, but are not necessarily limited to:

  • Overseeing activities offered on the East Side of The Forge: Lemont Quarries Adventure Park.

  • Ensuring that the highest quality in guest service is maintained

  • Developing a departmental budget alongside the Management Team

  • Assisting in the recruitment of operational staff

  • Developing a training program exceeding industry standards and manufacturer recommendations

  • Develop and continually evaluate policies and procedures for all East Side activities in collaboration with the various department supervisors

  • Oversee the weekly scheduling of staff and contractors in collaboration with the management team to meet KPI’s

  • Lead by example and provide an amazing experience to our staff

  • Create and maintain documentation to ensure proper inspection of all company equipment

  • Create and implement a preventative maintenance plan to ensure the proper function of all company property and equipment.

  • Manage risk appropriately and in accordance with industry standards and insurance requirements

QUALIFICATIONS & REQUIREMENTS

  • A background of management in recreation is highly preferable

  • Experience in First Aid / Emergency First Response training is highly preferable

  • Energetic, creative, and passionate in the way you work and interact with subordinate staff to create a “bought-in” culture that lives and breathes excellence in everyday adventure

  • Proven track record of working with youth in a dynamic cultural environment.

  • Background, experience, or active interest in mountain biking and paddlesports is a plus

  • Super-freakin-awesome communication skills. Seriously, you must possess the ability to communicate clearly and concisely, both orally and in writing

  • Ability to pitch in at all levels, there is no room for a “not my job” attitude

  • Ability to easily adapt to changing needs and requirements

  • You need to be well-versed in modern computing platforms and be proficient in using Google Suite and Microsoft Office

  • Availability to work on nights and weekends

PHYSICAL AND SCHEDULE REQUIREMENTS

  • In this position, you must be available to work a full-time schedule with overtime and weekend hours as needed. You must be ready to work upwards of 50 hours per week during the peak season. Additionally:

  • Because our park is located in a natural, outdoor, wooded location, candidates must be comfortable and willing to work in all seasonal outdoor weather conditions as operational and management duties may require

  • You must be comfortable and willing to climb as necessary

  • You need to be able to lift and carry a minimum of 50 pounds

  • If you don't already have them, you will need to obtain CPR and First Aid Certification

LOCATION

The Forge: Lemont Quarries

1001 Main Street

Lemont, IL 60439

DIRECTIONS

630-326-3301

info@theforgeparks.com

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